Information We Collect

At desktopplusstream, we collect information you provide directly to us when creating an account, enrolling in our position trading courses, or contacting our support team. This includes your name, email address, phone number, and payment information necessary for course enrollment.

We also automatically collect certain information about your device and how you interact with our platform. This includes your IP address, browser type, operating system, pages viewed, time spent on pages, and the referring website that brought you to our platform.

• Account information (name, email, phone number)
• Course enrollment and progress data
• Payment processing information
• Device and browser information
• Website usage analytics
• Communication preferences

How We Use Your Information

Your information helps us provide and improve our position trading education services. We use your data to deliver course content, track your learning progress, and send important updates about your enrollment status.

We also use aggregated, non-personally identifiable information to understand how students interact with our materials, which helps us create better educational content and improve our platform's functionality.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We only share your data in specific circumstances that are essential for our service delivery or legally required.

Our payment processors handle transaction data securely, and we work with trusted service providers who assist with course delivery, email communications, and platform maintenance. These partners are bound by strict confidentiality agreements.

• Payment processors for secure transaction handling
• Email service providers for course communications
• Cloud storage services for course content delivery
• Analytics providers for platform improvement (anonymized data only)
• Legal authorities when required by law or to protect our rights

Data Security and Protection

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our systems use industry-standard encryption for data transmission and storage.

Our servers are hosted in secure facilities with physical access controls, and we regularly update our security protocols to address emerging threats. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

• SSL/TLS encryption for all data transmission
• Secure password requirements and optional two-factor authentication
• Regular security audits and vulnerability assessments
• Employee access controls and confidentiality training
• Automatic logout after periods of inactivity
• Encrypted backup systems for data recovery

We promptly investigate any suspected security incidents and will notify affected users in accordance with applicable Thai and international data protection laws.

Your Rights and Choices

Under Thai Personal Data Protection Act and international privacy laws, you have several rights regarding your personal information. You can exercise these rights by contacting our privacy team using the information provided at the end of this policy.

You can also opt out of marketing communications at any time by clicking the unsubscribe link in our emails or adjusting your communication preferences in your account settings. Essential course-related communications will continue as necessary for service delivery.

Data Retention and International Transfers

We retain your personal information for as long as necessary to provide our educational services and meet our legal obligations. Course enrollment data and certificates are typically maintained for seven years after course completion for verification purposes.

Some of our service providers are located outside Thailand, which means your data may be transferred to and processed in other countries. We ensure these transfers comply with applicable data protection laws and that your information receives adequate protection wherever it's processed.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, remember your preferences, and analyze how you use our platform. These small files are stored on your device and help us provide personalized course recommendations and maintain your login session.

You can control cookie settings through your browser preferences, though disabling certain cookies may affect some platform functionality. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired).

• Essential cookies for platform functionality and security
• Analytics cookies to understand user behavior and improve our service
• Preference cookies to remember your settings and choices
• Marketing cookies for relevant course recommendations (with your consent)

Children's Privacy and Age Requirements

Our position trading education services are designed for adults aged 18 and older. We do not knowingly collect personal information from individuals under 18 years of age. If we discover that we have collected information from someone under 18, we will delete that information promptly.

Parents or guardians who believe their child has provided personal information to us should contact our privacy team immediately for assistance with account removal and data deletion.

Policy Updates and Changes

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify active users by email and post the updated policy on our website with a new effective date.

We encourage you to review this policy regularly to stay informed about how we protect your information. Continued use of our services after policy changes indicates your acceptance of the updated terms.